Automated Ticket Creation
from Chat
Your AI chatbot is brilliant, but it can't know everything. When it hits a wall, don't drop the conversation. IntelliChat's AI Ticketing turns chatbot dead-ends into perfectly structured, agent-ready tickets—without losing a single piece of context.
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The Conversation Black Hole
Your chatbot deflects 80% of queries. Fantastic. But the other 20%—the high-value, complex issues—are falling into a black hole. The handoff to your human team is broken.
1The Messy Transcript
The AI gives a generic answer and the user gets frustrated. Now an agent has to excavate a wall of text for context, forcing the customer to repeat themselves.
2The Abrupt Dead End
You're not just losing customers; you're burning agent hours and eroding your brand's reputation.
Seamless In-Chat Ticket Creation
When IntelliChat detects a user needs a human, it doesn't just give up. It transitions the conversation into a dynamic, intelligent form right inside the chat window.
Why a form? Because structure creates clarity.
Your users detail their issues with precision, attach relevant files, and provide everything your team needs to achieve first-contact resolution. Your agents can start solving, not interrogating.
Your Flawless Support Relay
From unresolved query to satisfied customer in four smooth steps
Query Unresolved
Your chatbot can't find a specific or complex answer.
Smart Form Deployed
The AI instantly presents a ticket form, pre-filling known user details.
Ticket Lands in Your Command Center
The structured ticket appears in your dashboard and a notification is sent.
Reply & Close the Loop
Your team replies and the user is notified with a link to their status portal.
The Clear Choice for Customer Support
See how IntelliChat transforms broken handoffs into seamless support experiences
The Broken Handoff
AI guesses at the user's intent.
User gets frustrated re-explaining everything.
A wall of text lands in a generic inbox.
Agent wastes time copy-pasting and deciphering.
Customer is left in the dark, wondering.
Lost context & churn.
The Seamless Relay
A structured form captures every critical detail.
User feels heard, understood, and in control.
A perfectly formatted ticket is created.
Ticket auto-created, categorized, and assigned.
Automatic alerts & a self-service portal provide updates.
40% Faster Resolutions & loyal customers.
Frequently Asked Questions
Everything you need to know about IntelliChat's AI ticketing system
How difficult is the setup process?
Setting up IntelliChat is incredibly simple. You can create your AI chatbot in minutes, connect your data sources with just a few clicks, and embed the widget on your website with a single line of code. Our intuitive dashboard guides you through every step, and we offer comprehensive documentation and support to ensure you're up and running quickly.
Can my entire team access the dashboard?
Yes! Our flexible team management system allows you to add unlimited team members with customizable roles and permissions. You can assign specific agents to handle certain types of tickets, set up department-based routing, and provide each team member with access to the features they need. Real-time collaboration tools ensure your entire support team can work together seamlessly.
Does the user need an account to check their ticket?
No. For a frictionless experience, they only need the email address they used to submit the ticket to access their secure status portal and see the full conversation history. This eliminates account creation barriers while maintaining security and privacy. Users receive instant email notifications with direct links to track their ticket status without any additional steps.
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Join thousands of businesses that have eliminated conversation black holes with IntelliChat's AI ticketing system.
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