Automated Ticket Creation from Chat
Your AI chatbot is brilliant, but it can’t know everything. When it hits a wall, don’t drop the conversation. IntelliChat’s AI Ticketing turns chatbot dead-ends into perfectly structured, agent-ready tickets—without losing a single piece of context.
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The Problem: The Conversation Black Hole
Your chatbot deflects 80% of queries. Fantastic. But the other 20%—the high-value, complex issues—are falling into a black hole. The handoff to your human team is broken.
The Messy Transcript: The AI gives a generic answer and the user gets frustrated. Now an agent has to excavate a wall of text for context, forcing the customer to repeat themselves.
The Abrupt Dead End: You’re not just losing customers; you’re burning agent hours and eroding your brand’s reputation.
The Solution: Seamless In-Chat Ticket Creation
When IntelliChat detects a user needs a human, it doesn’t just give up. It transitions the conversation into a dynamic, intelligent form right inside the chat window.
Why a form? Because structure creates clarity. Your users detail their issues with precision, attach relevant files, and provide everything your team needs to achieve first-contact resolution. Your agents can start solving, not interrogating.
Your Flawless Support Relay
Query Unresolved
Your chatbot can’t find a specific or complex answer.
Smart Form Deployed
The AI instantly presents a ticket form, pre-filling known user details.
Ticket Lands in Your Command Center
The structured ticket appears in your dashboard and a notification is sent.
Reply & Close the Loop
Your team replies and the user is notified with a link to their status portal.
Your All-in-One Support Command Center
This isn’t just a form. It’s a complete, self-contained support loop engineered for clarity and speed, where every ticket has a home.
Tickets
The Old Way (The Broken Handoff)
The IntelliChat Way (The Seamless Relay)
Stop Losing Customers in the Handoff.
Stop patching your chatbot with messy workarounds. Build a truly seamless support engine that delights customers and empowers your team.
Start Your Free 15-Day TrialFrequently Asked Questions
It’s a one-click activation. Simply enable AI Ticketing in your IntelliChat settings and enter your desired support notification email. It works instantly, right out of the box.
Yes. You can invite unlimited team members to your IntelliChat account as agents or admins, so the right people can view, get assigned, and reply to tickets.
No. For a frictionless experience, they only need the email address they used to submit the ticket to access their secure status portal and see the full conversation history.